FAQs

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About

An online printing system is a convenient way to convert digital designs into physical printouts. The process starts with creating, editing, and approving the design using templates on the digital platform (​Online Print​). Usually, the design file is saved in PDF format so that the printout meets the machine's standards.

This system simplifies workflow and makes operations more efficient. With a digital process, processing time is faster, resource utilization is optimized, and unnecessary costs can be reduced.

Take a look at the illustration below!


Designs can be instantly worked on and approved online without physical documents. All processes are faster, more organized, and easier to manage.

Absolutely. Small businesses can utilize this system for cost-effective solutions, while large companies can speed up production without compromising quality.

Pre Press

Take a look at the illustration below!

Take a look at the illustration below!


We recommend using a resolution of 300 dpi (dots per inch) at the actual size of the design. For example, if printing A4 size, ensure the canvas is A4 size (210 x 297 mm) with a resolution of 300 dpi to ensure the image details remain sharp. Do not use low-resolution images as they look broken or blurry when printed.

Products

Print on Demand A3+ is a flexible digital printing method for various products such as brochures, leaflets, business cards, posters, booklets, stickers, and more. POD also supports specialty print products like variable data print, mosaic print, and custom inks with over 12 additional colors.


Take a look at the illustration below!


Offset print is a conventional printing method that uses a static plate to transfer ink to the print medium through a rubber blanket. Ideal for medium to high-volume production, offset printing delivers consistent prints, from brochures and flyers to posters and packaging. Available sizes range from B3+ (52 x 35 cm) to A1+ (63 x 93 cm).


Take a look at the illustration below!


Document Service includes document duplication through printing or photocopying, as well as specialized needs like technical drawings, blueprints, and map making. Available in sizes A4/A3 to large formats like A0, A1, or A2, and can be printed in both black & white and color.


Take a look at the illustration below!

Large Format Print is divided into Fine Art and Sign & Display categories:

  • Fine Art: Used for high-quality displays such as art exhibitions, galleries, or museums.
  • Sign & Display: Used for promotional purposes like store displays, signage, wallpaper, wall stickers, and posters with medium to high resolution.

Take a look at the illustration below!


Outdoor print is designed for outdoor use, offering durability against weather elements. Printed with solvent ink, it resists rain and sunlight. Common applications include vehicle branding, billboards, banners, pole banners, neon boxes, and more.


Take a look at the illustration below!


Finishing includes various processes:

  • Sheet Finishing: Coating, laminating, spot UV, embossing, laser cutting, and mor
  • Binding: Saddle stitch, perfect binding, hardcover binding, etc.
  • 3D transformation: Turning sheets into paper bags, boxes, or packaging.

Take a look at the illustration below!


Payment

Customers can choose various payment methods such as QRIS (GoPay, OVO, DANA, ShopeePay), Virtual Account (BCA, BNI, Permata), credit card, and manual transfer to BCA or Mandiri Bank.

After making a payment, confirmation can be made via:

  • SMS/WA: Send SMS to 081281650000 with the format: KB#Order Number#Payment Amount#Payment Date (example: KB#11#455000#11/02/2024).
  • Email: Reply to the order confirmation email received and attach proof of transfer, payment date, payment amount and order number to info@onlineprint.co.id.
  • Phone: Call the same number as when ordering and advise the payment date, amount, and order number.
  • Fax: Send the proof of payment along with the date, amount, and order number to facsimile (021) 573-4501.

Once the payment is complete, make sure to send the proof of transfer via WhatsApp to 081281650000 or to email info@onlineprint.co.id.

After confirming the payment, we will process your order. If there are any issues, our customer service team will contact you.

Orders will only be processed once payment has been received.

ORDER

  1. Select the product you want to print.
  2. Click upload your design file. If you don't have a design yet, you can choose an available design or create your design here ‘Create Design’.
  3. Proceed to the checkout process, specify the shipping address, and choose a payment method.
  4. Make payment through the payment method provided.
  5. After payment is made, confirm the payment via the form provided and send proof of payment via WhatsApp 081281650000.
  6. Goods will be sent after payment is verified, via shipping expedition or can be picked up directly at the store.

Of course, you can. Here are the steps:

  1. Select the product you want to order, then proceed to order confirmation.
  2. On the login page, enter your email and click ‘Login’.
  3. Fill in the shipping information and choose a payment method.
  4. Confirm your order. For more information on how to order, please visit: onlineprint.co.id/how-to-order.

By creating an account, you will get the latest information and be able to save your order history, making your shopping experience more convenient.

WA Online Print Service:

  • Monday - Saturday 08.00 - 17.00 WIB (Close Order 16.00 WIB)
  • Sunday & National Holidays = Closed

Orders placed through the website will only be processed during business hours.

Of course, you can. We accept large orders. For pricing details, contact our customer service via WhatsApp at 081281650000 or email info@onlineprint.co.id.

Once your order is processed, you will receive a delivery receipt number via email or WhatsApp. Use the receipt number to track the delivery status through the expedition's website.

Yes, we provide a free design option to access in the ‘Create Design’ menu when ordering. You can also choose from available template designs or upload your design file.

Yes, you can choose the in-store pick-up option during the checkout process.

We will check the design file before printing. If there are any errors, our team will contact you for revision. Please ensure the design file is finalised before uploading for a faster production process.

Delivery

Delivery is made every Monday - Saturday (Office Hour).

  • Orders received during 08.00 - 17.00 WIB (Close Order 16.00) will be processed on the same day after payment is verified.
  • Delivery is made after the product has been processed. Processing time depends on the type of product and quantity ordered. Information on estimated processing time will be provided after the order and payment are received.

Example:

Order entered at 11.30 WIB, payment received at 11.45 WIB. After that, the order is immediately processed for printing. Goods will be shipped depending on the length of time for the product.

Important Notes: Couriers like JNE sometimes experience problems in the field, such as difficulty finding an address. To make it easier, make sure the address is written as complete as possible, along with the location. Don't forget to also make sure your mobile phone number and email are active so that you can be easily contacted if there are any problems.

We work with trusted expeditions, such as JNE and Go-send Instant & Sameday. You can choose the preferred expedition during the checkout process according to your needs and location.

Yes, we can deliver to all over Indonesia, including outside the city and the island. The shipping cost will be adjusted to the destination address and the chosen expedition.

If you realise there is an error in the delivery address after the order has been placed, please contact our customer service immediately. If the order has not been shipped yet, we can help update the address. However, if the order has already been shipped, we are not responsible for the error.

We can ship any size and weight of products. However, for very large or heavy products, shipping costs may be higher, and we will notify you if there are any restrictions regarding shipping.

For certain regions, we provide a ‘same-day delivery’ service. You can select this option during checkout if it is available for your delivery location.